We support businesses as much as we support consumers. But after 14 days I emailed Zara asking, why isn't my refund processed? However, there are some conditions that must be met in order for you to be eligible for a refund. I rate it excellent. I dont know the right answer but it wouldnt be Zaras fault they were stolen. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. Reviews (0) Register or Use a social log in . Everyone has a boss. Zara has a consumer rating of 2.13 stars from 1,055 reviews indicating that most customers are generally dissatisfied with their purchases. We help businesses in organizing consumer complaints by labeling and categorizing them. When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. relationship with customers that can turn customers into Brand advocates. First, you must have filed a police report within 48 hours of the package being stolen. Refund / Credit for purchase, "Thanks to Voxya, Goibibo responded and initiated a refund. New comments cannot be posted and votes cannot be cast. Get ZARA delivery updates Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. resolve consumer complaints When the parcel was delivered it was taped up and inside the Zara box there were no items, just the delivery note. I would look into that. Service 158 Value 142 Shipping 124 Returns 138 Quality 135 Positive reviews (last 12 months): 5% View ratings trends 69 See all photos it is March now. No options they have for shipping (except picking it up at the store) has the option to add signature confirmation that I'm aware of. So -- Zara has $85 from me. Order number n.52265171881 - disgusting customer care received, Zara.com - customer service and merchant violations, Zara.com - I m complaining about a manager Zara, Zara.com - I am complaining about a return. Submit a complaint and get your issue resolved. You can also find this information in the Purchases section. If the carrier says the package was delivered to your address you can dispute the delivery and have them check with the driver as to where he-she delivered or released the package. I have no product, and they won't refund. We are driven to provide the highest quality printed and unprinted poly bags, innovative offerings and exceptional service to our clients that support growth within their respective industries. Read Less. Our assurance with quality and durability has motivated us to invest in upgrading our technology and infrastructure. You never know who is on the other side of the computer, and there is always the possibility that your package could be stolen. here You will have to make a claim with Fedex. Extrusion is a process used to create objects of a fixed cross-sectional profile. Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. Agent 1 didn't even write it down. Vision Statement caringexecutive 6 yr. ago It is important to find out the real reason why that mistake occurred and take corrective actions. almost two months and i havent received my refund. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. I placed a return before or on January **, ****. Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. The short answer is yes, Zara does refund stolen packages. Zara Intidex - Delivered incomplete product and now not doing refund So, what happens if your package is stolen from your doorstep? Infact consumer complaints are opportunities to build trust and long-term You can request your clothing donation at the end of the purchase process. I have ordered from Zara many times before and never had an issue. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. Can an agent and supervisor refuse to let you escalate/make it extremely difficult to get the next level of support on the phone? Order status. Zara charged us higher than the MRP of the product. If I was going to do that, why would I bother shopping online? On telling them to refund me my ** Zara Intidex - Refund not received Its obvious the courier has tampered with the parcel. Rating. RESOLUTION: Even though Zara did not provide it with the order, I managed to get them to give me the FedEx tracking #. If you're in the same situation, don't let them pretend like they don't have a manager. Closed. Our Slogan Clean & Green Pakistan. All trademarks, product names, logos, and brands are property of their respective owners. Just enter your tracking number. Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. Zaras Packages (Pvt.) If you paid by credit card, disput the charge. Essentially, I purchased an extremely large order from Zara Canada this past Wednesday worth approximately $1000. A material is pushed or drawn through a die of the desired cross-section. and our I got a refund! We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Join our community, read the PF Wiki, and get on top of your finances! You may get a call / email shortly from us. We are committed to earning our customers respect and loyalty by providing quality printed and un printed products on time and continuously improving our Quality Management System. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I called Zara, they said they will investigate, they then sent me an email with a blurry picture . File online consumer complaint from any state or district. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. They don't offer it. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. Closed. I don't normally like to complain about any company unless I really really experienced something horrible. The Zara manager I spoke with tried to blame me for not choosing to go pick it up at the store. Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. resolve consumer complaints Thanks for your service. Is there anything I can do to get my money back? Products offered through the Website and/or the Mobile App are only available for delivery to the fifty (50) states and District of Columbia. Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. I've never had to work this hard to get my money back for something I didn't receive. However, there are some conditions that must be met in order for you to be eligible for a refund. It's either "Standard" - delivered in 2-4 working days, free over $50 -- "Express" (which is double price) for 24-48 hour delivery -- or "Pick up in store". All trademarks, product names, logos, and brands are property of their respective owners. It is no secret that online shopping can be risky. Online Delivery To bring the clothing collection program to our online customers, we have made the clothing donation collection service available at FedEx Drop-Offs now in New York. But this I couldn't, and I believe as a customer we . The item was supposed to picked up within **-** hours. On telling them to refund me my ** Zara Intidex - Refund not received relationship with customers that can turn customers into Brand advocates. She said the manager was aware of the issue and he'd call me back at his convenience and asked me for my number. Been over * months, havent received the refund of **** for the return of goods. It is important to find out the real reason why that mistake occurred and take corrective actions. Various trademarks held by their respective owners. Share your photos and videos with others to prove the truth of your words. New comments cannot be posted and votes cannot be cast. It is now clear that my parcel has been stolen. The agents made it almost impossible to get a manager on the phone. **, *** Has Been Delivered To Some Named Vijay Meena. If you are not registered, click on the "Order information" link in the confirmation email to track your order. Dispute it with your credit card company. I would have loved a "signature confirmation" option. Please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered. Contact Customer Service The CC company will investigate and do nothing unless OP's card has purchase theft protection on it. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. Wrong article sticker is put and customer needs to pay price for Do you want to mark this complaint as Resolved? ComplaintsBoard.com is a leading complaint resolution website on the Internet. 15-45 days. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Voxya helps in identifying issues in your product or services. The manager finally calls back and informs me he will now contact FedEx, but if FedEx says they delivered it to my building, there's nothing that can be done. Refund / Credit for purchase, "Many thanks to the Voxya team. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. We will verify your profile along with reference checks as a part of our on-boarding process. Have you opened a police report if you think they were taken? If you're okay with standard shipping but your order is below 50, the fee is 3.95. The complaint has been investigated and resolved to the customers satisfaction. You can take action based on time, type or urgency. Discover short videos related to zarapackage on TikTok. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. Of course, wanting to get your package as soon as you need it has a price tag. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Ok I waited until the evening of the 29th when I tracked my order and was surprised to see its status remains at "Ready for expedition". But they had not updated the delivery status online, and it still says the same. Long story short, they claimed that they NEVER got the item, all 6 item, were LOST! The short answer is yes, Zara does refund stolen packages. Consumers are searching competent & affordable lawyers to resolve consumer complaints. Zara.com review: lost package, never refunded. Second, you must have provided Zara with a copy of the police report. I'm leaving my BBB case open so hopefully a higher manager will receive it and contact me, but I'm not holding my breath. Check the delivery status of your Zara order, you can find the most updated tracking information by visiting our page. I found one package when I got home. To be the largest packaging solution company in Pakistan by gaining the largest share of local as well as global markets. What do I do? Apr 20, 2017 12:25 pm EDT. Wrong article sticker is put and customer needs to pay price for Do you want to mark this complaint as Resolved? Discover short videos related to zara package delivery on TikTok. And brands are property of their respective owners return of goods should we pay higher than is... 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