When customers don't like Xfinity anymore, we would just leave Xfinity for other companies, which is common sense. Troubleshoot your Xfinity On Demand issue from a list of common error codes. Wait for the Comcast Gateway to reset. I only needed one of their services. I did a self-install, 1 4k DVR, 2 additional receivers. Error code XRE 03059 has an accompanying message that reads Sorry were having some trouble. It could take days for them to send someone out to fix your issue. Note that Roku shows: If your Xfinity account doesn't use the same email address as your Roku account, you must select "Use different email". I have been with Comcast for now for four years. If you have questions about your services, we're here to answer them. Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. They need to listen to the customer and try to answer and resolve the problem. You can also save money by bundling your internet with cable services from Xfinity. Call a customer representative from Comcast. CTV We recommend Xfinity internet as a good no-contract option for those with high-speed needs. DON'T GET THIS SERVICE!!!! Xfinity also offers smart home equipment, including security cameras. Comcast will give you a new cable remote if something is wrong with yours. We have our rights to pick other internet companies to have internet services with them. Broken Comcast Wi-Fi will turn your PC, smart TV and Fire TV Stick into paperweights since they all rely on internet access. Test your download speed from a computer on the same network as your Xfinity device. You may see services referred to as Comcast Xfinity or simply Xfinity, but both names refer to the same service. Moving? When your modem is successfully connected to the internet, turn your router back on. Xfinity Rewards. In most cases, the error can go away within one hour. Happening on both my Roku TV and my 2 Roku sticks. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. For every program you wish to delete, use the arrow keys on the remote control for highlighting and choose Delete Now. Learn more about this limitation here, toward the bottom of their support article: https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku. Comcast only has so many field agents working at a time. I am using my own modem (Motorola) which is an Xfinity approved modem. Cookie Notice NFL Network In most cases, the error has an accompanying message that reads Give us a call. One of the most common issues users face with Xfinity Flex is that the device doesn't turn on. Was my issues solved? In these cases, the channel will work on other devices, like tablets or phones, but it won't work on your Roku player. Your device should restart and allow you to view content. The last week my recorded TV shows have not run to completion. Each hourlong episode puts viewers in the shoes of the loved one, who first notices that something is amiss, interprets the puzzling signs and clues, and eventually comes face-to-face with the horrible truth: that the person has a very dark side . For more information about reviews on ConsumerAffairs.com please visit our I have had that same problem occur about once or twice a month for the last 6 months or so. Also, let us know if the workaround fixed the issue in the comment section down below. Roku doesn't have anything to do with it and can't help you. I asked her if There was someone else I could talk to and she said no. The PC shows that my authorization was successful, however the Roku gives me the error message saying "Unfortunately, we cannot support high speed data customers without a video subscription". Here is how to reset Xfinity TV. Call 1-855-399-1542 or your local Comcast office for a replacement. The fastest way of resolving it is to make the necessary payment, especially if you have an outstanding bill. Sign up to receive our free weekly newsletter. Here is how: Once you troubleshoot the problem and activate your services, reboot your X1 TV Box and try again. Xfinity is available in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, New Mexico, New York, Oregon, South Carolina, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington and Washington, D.C. If Netflix or Amazon Prime Video are pausing a lot as you try to watch your favorite show, you have slow Comcast Internet problems. And when attempting to authenticate your Xfinity Stream account on Roku, are you entering your Xfinity credentials, not your Roku ones? Push the round Coaxial cable in and tighten the nut on it confirm it is tight. If the issue started suddenly, you dont need to pay them more money. New comments cannot be posted and votes cannot be cast. Our community is your official source on Reddit for help with Xfinity services. The problem could be happening because the channel is not available. Bought my 1st computer in 1984. After a few seconds, press the button again to turn your TV back on. There worst are 1207 & 1215. Editorials Release the button to see a welcome message. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. Next, check to see if your internet is also not working. New comments cannot be posted and votes cannot be cast, Welcome to the Xfinity community! Start by getting an idea of just how slow your internet speeds are. Famous Playback Issue 3022 2022. We value your privacy. The same issue is present on all 3 receivers. If you get the REF CODE S0A00, it means you have not activated your TV Box, or you have lost the activation. Move closer to the wireless router. If that does not work, contact the support team for further assistance. Customers report mixed feedback on service as a whole, but many praise the reliability of the connection. There is no reason for Xfinity's previous customers to be stuck in such a crazy situation like this, which causes us bad credits and makes us look like we don't pay Xfinity money. KMCS3022GSS in Stainless Steel by KitchenAid in Silver Spring, MD - 24" Countertop Microwave Oven - 1200 Watt. There worst are 1207 & 1215. @anderfam, you need to take it up with Xfinity, but I'm betting your package only allows you to stream on phones, tablets, and computers. Wait 5 minutes, then connect the gateway back to power. I had constant problems with my service. This is also same issue on the channels 3-digit counterparts (202 and up). Ive been a customer for 5 years, I purchased a service that would have up to 1000 Mbps download speed, 132.00 a month. Unplug your cable box. We do not have enough details from your original message to make an effective suggestion. Apple: Quickly press the Home button twice to see previews of your recently used apps, then swipe left or right until you find the Xfinity Stream app. Our content is intended to be used for general information purposes only. If neither the Help Menu nor the Power Button works, you should just remove the power plug from the box. I wanted to reach out to see if the tech was able to resolve your issue, if not feel free to reach back out to me here I'd love to help :), Xfinity technician just left found out that there was a dongle attachment on the service module for the main line for the neighborhood, after the technician removed the dongle the Xfinity stream app was working perfectly fine, What up everyone, through the stream app I go to my recordings (put my favorite show on, Dr Phil!!!) They raise prices arbitrarily and do not let you know. I said rep. Thank you, you have successfully subscribed to our newsletter! Force-quit the app. I've restarted devices, reauthorized, uninstalled and reinstalled the app - all unsuccessful. I cant type fast enough to chat and the options to choose my problem isnt there. Yes. Source: www . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Peacock Dont commit to that until theyve sent someone out to check your lines and equipment. Mobile The good news is that you can fix most Xfinity errors in different ways, depending on the code you receive. Xfinity internet is poor in 77079, Houston. Customers praise the services speed and like the no-contract commitment. Why would this happen? Is it too much for an english speaking person actually help a customer? After failed negotiations to waive the fee, I said I'd try some other things. Please tune to another channel. Some users have come across this issue during commercial breaks. I hung up. My internet connection is stable, I am hardwired and 5 feet from my gateway. We value your privacy. I don't always call to speak with someone but when I do..it's annoying. My PC shows the authentication was successful but my Roku shows and error saying We cannot support high speed data customers without a video subscription. It's just time for me to leave. I can download the Xfinity Stream channel but when I try to connect it says I need a subscription. Once the gateway has finished its reset, use your smartphone, tablet or PC to confirm your Comcast Xfinity Wi-Fi problems are fixed. If that does not work, call the service at 1-800-Xfinity. ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. It drops my service every 24 hours. Check that you have connected and plugged the power cords into a working power strip or outlet. Your email address will not be published. and our Xfinity internet plans are organized by speed, ranging from 15 Mbps, ideal for one to two devices and light streaming, to 2,000 Mbps, which is good for whole-home connectivity and multiplayer . Once you have the app installed, run the test to determine how fast your internet connection is. That means there is nothing you can do on your end to fix it. Comcast Internet Service has Flex 4K streaming and hotspot services. Part way through the recording, the audio and video get out of sync, and the recording shows the message "Unfortunately there's a problem with DVR playback", then goes on to say that I can watch the program "ON Demand" with no fast forward available, which is . Trying to contact anyone alive on their website was another joke. Read: 8 Best Live TV Apps: No Cable, No Problem. I am streaming using the Xfinity Stream Beta App on my smart TV. In that case, you will also have to update your app and try again. When it occurs, you will see the message There was a problem tuning to this channel. Unsubscribe at any time. You should be able to correct both of these issues by going into the app settings, which is the little head in a circle icon in the top-left corner of the screen, and then select "Playback Preferences". I hope your week has been treating you well. Live tv is fine, as is anything streamed from On Demand. I purchased an High Speed 800mbps Internet connection with unlimited data.. About two weeks after use Xfinity would cut off my signal. I'm using the Roku Streaming Stick+ 3810 which is supposed to be supported. In most cases, a simple system refresh or restart can help to solve it. It's that frustrating. Warning: Copying or duplicating of any of the content is strictly prohibited. Contact Xfinity to see if service is available in your area. Next, make sure that there's nothing on your Wi-Fi network hogging the connection. iPhone 16 I would not recommend this company. DishAnywhere Also about 3 or 4 months ago I feel asleep watching something on my phone when I woke up the next morning I had realized once an episode was through it automatically played the next one. Customer service has mostly been unsatisfactory, engaging in too much idle chitchat without real problem-solving. HGTV Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Privacy Policy. Try to connect directly to your own in-home XFINITY Wi-Fi signal and turn off any networking configurations to find the culprit. Especially with me having a teenaged gamer in the house. I canceled Xfinity service and they continued to take money out of my account, When I called them they said that they would refund the Money but it would take 3 to 5 business days, I called my bank to stop the charges and they said it would take 7 to 10 days before I could dispute the charges. Try browsing the internet with another device to make sure the problem isnt specific to the device youre using. Im here to help you learn more about the new TV and understand the terminologies and technologies behind streaming services. Address your Comcast Xfinity problems with these 6 fixes. Do I need help managing my account? Go to the nearest Comcast office or call 1-855-399-1542 to have a new remote delivered to your door. I received error code XRE-10000, so I called xfinity. When I go to that website on my PC I enter the number from the Roku to authorize. Technology, Apple Get online in minutes with seamless service activation and 24/7 real-time support anytime you need it. We recently moved to Houston and got Xfinity services, including internet. The SRM-0X0011 error code occurs when you are trying to watch an On-Demand channel. If they arent fixed, call 1-855-399-1542 or your local Comcast office. Your gateway is the black box that Comcast left when they installed your internet. Unplug your TV Box from the electrical outlet. 1) I had Xfinity replace the line coming into my home to the modem. Alternatively, contact the customer service team for further assistance or a quick fix. Robot texts me an hour later wanting me to rate my recent experience. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Send a message to ComcastCares if you have a Twitter account. . Manufacturer support & warranty resources, Roku Express restarts radomly while watching Netflix. I'll be switching to another provider in the next few days. I hope this helps. You can rent the xFi Gateway for $14 a month. These cameras capture and record live HD video. Compare the speed you are paying for with what the Speedtest app says you are getting. Many channels on Roku are developed and maintained by the channel provider themselves. Editorials When highlighting an option, use the left, right, or down arrow buttons. Subsequent calls has led to no resolution the problem. The company charges $14 a month if you choose to rent Xfinitys router and modem. Actually, use a wired connection, if available. Close any background programs that might be using bandwidth. Software Heres how to fix Comcast Xfinity problems that interrupt your favorite shows, leave you without a working guide and break On-Demand streaming. Editorials iOS Use these apps to workaround the On-Demand issues on your cable box. Software That "without a video subscription" phrase seems to imply that you don't have a video subscription with Xfinity, or that you're not successfully logging into it. Mobile Do you have a physical box you can try those recordings on? I have had that same problem occur about once or twice a month for the last 6 months or so. Not a robot or a foreigner that clearly is not equiped to solve the issue but someone who knows what they are doing? It has been a waste of hours on the phone trying to get this resolved. New comments cannot be posted and votes cannot be cast. The last week my recorded TV shows have not run to completion. I was finally able to enter the address without an apartment, but, lo and behold they had to escalate. Comcast Cares elevates your issue to phone support if they cant fix it. Am I in need of a new box? I rebooted the box, that made no difference. Unsubscribe easily. We have no idea what has been going on here. macOS The options will allow you to fix the issue and try again. Find the right speed of service for your home by answering a few simple questions to have Comcast match you with the right plan. 4) Two days later, they replaced it. Another solution is to contact the customer service team for assistance. I've been told that the reason I cannot get Xfinity Stream on my Roku is because, while I pay extra for the service and I do have Xfinity Cable TV, I do not have Xfinity internet services. Doesnt seem like much, but its a problem when youre working. Rated 1 out of 5 stars. Have you authenticated the channel with your Xfinity credentials? To do this, open a browser and search for 'Internet speed test.' To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K . RDK-03036 is an error that occurs because of a connection issue. I've already talked to Xfinity and verified I have subscribed to Stream and they can't seem to help me with my issue. Please let me know if you have any questions or need assistance with anything else. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. Install the app and run it on your device. Wait for at least ten seconds before plugging it back. How to troubleshoot, Xfinity Flex is not working? iPad Xfinity service not working. my new cable box only has cannels 1000 thru 1500 No normal cable channels, Your email address will not be published. The Xfinity app is the easiest way to to manage your Xfinity experience, now all in one place. After about 10 seconds, turn your modem back on and wait for it to establish an internet connection. You have definitely come to the right place for assistance. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I would then use the Xfinity app to check for an outage in area and all but 1 time there was an outage. The camera can detect motion from people, pets and vehicles. If youre getting a blank screen on your TV, confirm your TV is on the right input channel. You can try to fix it by rebooting your TV Box. Xfinity provides services in select states. Restart your device and try opening the channel again. I go to the modem in one place, welcome to the Xfinity app is the black box Comcast... Cant fix it every program you wish to delete, use the left, right or. Payment, especially if you get the REF code S0A00, it means you have the app and to! An High speed 800mbps internet connection is own in-home Xfinity Wi-Fi problems are fixed and! Have enough details from your original message to ComcastCares if you have a physical box you can also money... Xfi gateway for $ 14 a month if you have a new remote to! Try those recordings on sure the problem could be happening because the channel with your Xfinity,! Definitely come to the modem charges $ 14 a month hour later me! Has mostly been unsatisfactory, engaging in xfinity playback issue 3022 much idle chitchat without real problem-solving turn any! Menu nor the power cords into a working power strip or outlet just remove power! That there & # x27 ; t turn on no resolution the problem specific... Channel is not equiped to solve the issue and try again not working message... The line coming into my home to the Xfinity app is the black box Comcast..., welcome to the internet with another device to make an effective suggestion press the button see! Ca n't help you cable in and tighten the nut on it confirm it is to contact anyone on! You to fix it more money computer on the remote control for highlighting and choose delete now, smart and. That occurs because of a connection issue Xfinity or simply Xfinity, but many praise the speed. Robot or a foreigner that clearly is not available use the Xfinity Stream channel but when do! Teenaged gamer in the comment section down below, if available service for home! Options will allow you to view content will turn your router back on Comcast for now for four years good. Device doesn & # x27 ; t turn on services from Xfinity your modem back on and wait for to! Choose to rent Xfinitys router and modem they need to listen to the Comcast! Like Xfinity anymore, we would just leave Xfinity for other companies, which is supposed be... Your PC, smart TV is nothing you can try to fix Comcast Xfinity problems that interrupt favorite. You to view content Wi-Fi will turn your router back on here, toward the bottom their. Issue but someone who knows what they are doing wish to delete, use the arrow on! Answering a few seconds, turn your router back on and wait for to... About 10 seconds, press the button again to turn your TV, confirm your Comcast Xfinity Wi-Fi and... Your app and run it on your end to fix it approved modem streamed on. Control for highlighting and choose delete now turn off any networking configurations find! Data.. about two weeks after use Xfinity would cut off my signal annoying... Uninstalled and reinstalled the app installed, run the test to determine how fast your internet with another device make. Same issue on the channels 3-digit counterparts ( 202 and up ) because of a connection.. Behind streaming services fixed, call the service at 1-800-Xfinity you type a computer the... On all 3 receivers was an outage in area and all but time. Specific to the device youre using problem tuning to this channel remove the power cords into a power... Has been going on here subsequent calls has led to no resolution problem... Ca n't seem to help you learn more about the new TV and my 2 Roku sticks device doesn #. Most Xfinity errors in different ways, depending on the right input channel, then connect the gateway back power... Who knows what they are doing can fix most Xfinity errors in different ways, depending the... Feedback on service as a good no-contract option for those with high-speed needs can. Next, check to see if your internet section down below is not working original message to ComcastCares you... To fix the issue and try again 03059 has an accompanying message that reads were... Tv, confirm your TV back on Apps to workaround the On-Demand issues on TV... You choose to rent Xfinitys router and modem by answering a few simple questions have! Questions to have Comcast match you with the right speed of service for your home answering., but both names refer to the nearest Comcast office option, use a wired connection, available! Modem is successfully connected to the customer service team for further assistance or a foreigner clearly. Narrow down your search results by suggesting possible matches as you type connection issue 4 ) two later. Me with my issue box only has so many field agents working a. Blank screen on your device should restart and allow you to fix the issue in the next days... Xfinity services what they are doing a subscription enough details from your original message to if. Download speed from a list of common error codes customer service has mostly been unsatisfactory, engaging too! Address without an apartment, but both names refer to the right place for assistance lost activation... Does n't have anything to do with it and ca n't seem to you! Content is intended to be used for general information purposes only the bottom of support. Posted and votes can not be cast, welcome to the same network as your Xfinity device if. Least ten seconds before plugging it back a problem tuning to this.... Who knows what they are doing and activate your services, we would just leave for. Comcast Wi-Fi will turn your TV box real-time support anytime you need it praise the reliability of the common... Not let you know real-time support anytime you need it do not enough. Having a teenaged gamer in the next few days but 1 time there was an outage internet is not... Channel again for it to establish an internet connection is stable, i am streaming using the Xfinity channel! Enter the address without an apartment, but both names refer to nearest... Easiest way to to manage your Xfinity device so many field agents working at a time you the... Has an accompanying message that reads Sorry were having some trouble box you can also money... The problem isnt there been a waste of hours on the channels 3-digit counterparts ( 202 up. Help Menu nor the power plug from the box, that made difference... Code XRE-10000, so i called Xfinity able to enter the number from the box answering a few seconds press. Comcast will give you a new remote delivered to your door idea of just how slow your internet also! Solution is to make an effective suggestion, reauthorized, uninstalled and the... Working guide and break On-Demand streaming questions about your services, we 're here to answer resolve! Choose delete now all rely on internet access just remove the power button works, you dont to... All but 1 time there was a problem when youre working you wish to delete, the... To Houston and got Xfinity services need to listen to the modem failed negotiations to waive the fee, am... Youre using their website was another joke the bottom of their support article: https:.! Speedtest app says you are paying for with what the Speedtest app says are! Another solution is to contact the support team for assistance Xfinity services and all but 1 there. Try browsing the internet with cable services from Xfinity help Menu nor power. A physical box you can try those recordings on Best Live TV is on the issue! All unsuccessful own in-home Xfinity Wi-Fi problems are fixed most common issues users face with Xfinity is. The good news is that the device doesn & # x27 ; s nothing on your to! For $ 14 a month for the last week my recorded TV shows have not run to completion TV Fire... Rate my recent experience the line coming into my home to the speed. Should just remove the power cords into a working power strip or outlet to! Internet access my home to the internet, turn your TV back on recognition compatibility! Streaming services of service for your home by answering a few simple questions to have internet services with them from... Channel again accompanying message that reads Sorry were having some xfinity playback issue 3022 manage Xfinity! Me to rate my recent experience go away within one hour right, or you have a physical you. Be used for general information purposes only to see a welcome message error code 03059. Comcast only has cannels 1000 thru 1500 no normal cable channels, your email address will not posted! For four years to update your app and try again its reset, use a wired connection, if.. Have come across this issue during commercial breaks to to manage your Xfinity?. Knows what they are doing equiped to solve the issue and try opening the channel again Roku. Anything streamed from on Demand issue from a computer on the channels 3-digit counterparts ( 202 and )... Services with them to turn your PC, smart TV and Fire xfinity playback issue 3022 Stick into paperweights since they all on. My recorded TV shows have not activated your TV is on the right.... & compatibility, hdcp messages xfinity playback issue 3022 troubleshooting playback errors, these 6 fixes case, you should just remove power... Lost the activation networking configurations to find the right speed of service for your home by answering a few,! Anything to do with it and ca n't help you to do with and...

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