Submit a complaint and get your issue resolved. No, though facial recognition and temperature checks will be performed prior to board. For a missing U.S. national and all serious felonies (homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by federal laws, firing or tampering with the vessel, or theft of money or property in excess of $10,000) the incident must be reported to the F.B.I. Special Needs: You are strongly encouraged to advise us at 1-877-668-4546 (1-877-66VIKING) of any accessibility requirements prior to booking so we can determine if reasonable accommodations are available. Yes, all. Who Needs to Be Vaccinated: Beginning October 4, 2022, Norwegian Cruise Line will drop all vaccination requirements on its global sailings. No, though Antigen testing is available on board and will be available should symptoms arise. We enjoyed the trip so much we decided to try another cruise experience on the Rhine river in 2020 and booked the trip with another couple through Frosch Travel (Frosch). No exceptions will be made to the vaccination policy. On Ocean cruises, the ship will obtain the required visa prior to your arrival for Egypt, Jordan, Oman, Qatar and the United Arab Emirates. 0000014233 00000 n Are Any Unvaccinated Passengers Able to Sail?Yes, children in 2022, however, they will be asked to provide a negative PCR or Antigen test result taken within 72 hours of embarkation. Viking will send you a number of notifications via email as your departure date nears, including your booking confirmation, payment receipts and, if you purchased your air travel from Viking, logistical information about your air travel and transfers. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Are Any Unvaccinated Passengers Able to Sail? Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Guests must contact the airlines directly to make the necessary arrangements if they are traveling with oxygen concentrators or tanks. Concentrators must be checked upon embarkation and approved for use on board. Do NOT book with Viking! Air Are there luggage restrictions during the trip? I tried to dispute my credit card charges, but they were over a year old and the company would not do a dispute after the one year period. Not noted. Unvaccinated passengers will be accepted as of March 1, 2023. At Viking, your experience means the world to us. Who Needs to Be Vaccinated: All passengers, with no exceptions, need to be fully vaccinated against COVID-19. You have 1 items The Carrier has zero tolerance for crime on board its vessels. Are Any Unvaccinated Passengers Able to Sail? ComplaintsBoard.com is a leading complaint resolution website on the Internet. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. Security Officer (Deck 1; Phone 9009) (on Viking Star Deck 6; Phone 9708; on Viking Sea Deck 6; Phone 9775), Medical Center (Deck A; Phone 2010 Nurse), Headquarters, Washington, D.C. (202) 324-3000, Washington, D.C. Sector Command Center (202) 267-2100, New York, New York Sector Command Center (718) 354-4120, Boston, Massachusetts Sector Command Center (617) 223-5757, San Juan, Puerto Rico Sector Command Center (787) 289-2041, Phone: 011-523-33268-2257 or (800) 394-2255, Boston, Massachusetts Police Department (888) 333-2353, Halifax, Canada Regional Police (902) 490-5016, New York, New York Police Department (646) 610-5000, Royal Barbados Police Force (246) 430-7236, San Juan, Puerto Rico Police Force (340) 776-9110, Charlotte Amalie, U.S. Virgin Islands Police Department (340) 774-2211, St. Johns, Royal Police Force of Antigua and Barbuda (268) 462-0125, Castries, Royal St. Lucia Police Force (758) 456 3850, Pointe--Pitre, Police Municipale 0590 29 2119, Basseterre, Royal St. Christopher and Nevis Police Force (869) 465-2241, Philipsburg, Police Force of Sint Maarten (721) 542-2222, Road Town, Royal British Virgin Islands Police Force (284) 494-3822. Masks and Physical Distancing Requirements: Masks are recommended but not required. Is A Pre-Arrival COVID-19 Test Required? Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. This guarantee is combinable with all other Viking offers available. In addition, documents of recovery are not accepted on 2022 transatlantic crossings at this time. What is your single supplement? 0000005615 00000 n Thank you. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. This complaint was posted by a verified customer. As of September 6, 2022, only unvaccinated passengers and children under five will be required to present proof of a negative COVID-19 test, taken no more than three days prior to embarkation, on voyages 15 days and under. Is A Pierside, Pre-Embarkation COVID-19 Test Required? All passengers will undergo a complimentary COVID-19 test during the pre-cruise hotel stay prior to embarkation. . We get our travel insurance through USAA and they refund the full amount of the insurance if the trip is canceled. Who Needs to Be Vaccinated: Passengers on voyages 16 nights or over in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. Masks and Physical Distancing Requirements: masks are no longer required. If more than 270 days have passed since the final required dose of the initial vaccination series, passengers must show proof of having received a booster shot. Masks and Physical Distancing Requirements: Mask wearing is at the passengers discretion, with the exception of the casino, the theatre, and during muster drills where masks remain mandatory. Who Needs to Be Vaccinated: All passengers need to provide proof of full COVID-19 vaccination, including a booster shot. Is A Pre-Arrival COVID-19 Test Required? Celestyal Cruises has partnered with Bioiatriki which provides tests for just 10 per person at locations across Athens and Thessaloniki. having COVID-19, the guest shall be offered to rebook the cruise to a later date free of charge or cancel in line with current policy. Crew Vaccinated? No. Viking can clearly recoup its loss if it honours its policy; we cannot if Viking refuses to honour its policy. Is A Pre-Arrival COVID-19 Test Required? Remaining 2022 transatlantic crossings are also excluded. Guests from 5 to 17 years old are required to show an RT-PCR or Antigen taken no more than 3 days prior to ship embarkation. Written Notice received Days Prior to Departure Date. From July 25, Azamara is removing its pre-travel testing requirements, excluding ports where it is still required in accordance with country regulations. Is A Pre-Arrival COVID-19 Test Required? 0000034310 00000 n 0000005765 00000 n You can't get cash once you accept a . Fully vaccinated guests are still required to show proof of vaccination at embarkation. Who Needs to Be Vaccinated: Virgin Voyages no longer require passengers to be vaccinated. What is My Viking Journey? Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. Have Cruises Been Treated Unfairly During the Pandemic? Viking Initial Complaint 11/29/2022 Complaint Type: Problems with Product/Service Status: Resolved More info We booked a river cruise with Viking which we cancelled due to Covid and received. Who Needs to Be Vaccinated: As of October 1, 2022, all passengers are strongly encouraged, but not required, to be fully vaccinated against COVID-19. CONDITIONS, POLICIES, PROCEDURES AND REQUIREMENTS RELATED TO PUBLIC HEALTH, INCLUDING COVID-19. Cancellation fees also will apply to changes to departure date; substitutions of itinerary; Who Needs to Be Vaccinated: Beginning September 5, Royal Caribbean will welcome unvaccinated passengers on all sailings, excluding voyages sailing to or from Australia, Bermuda, Canada or Singapore. Viking Cruises Cancels 2022 Kiev And Black Sea Sailings. Are Any Unvaccinated Passengers Able to Sail? Viking emailed Mar 2 2020 offering a voucher for the 75% cancellation fee those on cruises in Apr. They reserve the right not to use your photo for any reason. Guests must provide their own oxygen cylinders, enough for the length of the voyage. VRC and Carrier cannot provide individual assistance for walking, dining, getting on and off vessels, motorcoaches and other vehicles, or other personal needs. We received these statements as recently as July 24, 2022 and December 1, 2022. Masks and Physical Distancing Requirements: Masks are optional. 0000008850 00000 n It also provides $100,000 of medical coverage and $100,000 of medical evacuation coverage along with trip interruption, baggage coverage and trip delay. Any help appreciated! Masks and Physical Distancing Requirements: Masks are recommended, but not required in the vast majority of venues. Expires September 30, 2022. 0000008049 00000 n All other departures after September 6 may be taken by both vaccinated and unvaccinated passengers. Whilst NHS tests are now only issued for those in medical need, if guests have any remaining NHS tests, these would be accepted. Masks and Physical Distancing Requirements: Masks are no longer required to wear masks onboard. Please note we are unable to secure your reservation until payment is received in full. Unvaccinated passengers 12 and up must present proof of a negative COVID-19 test. Beginning September 5, 2022, tests are not required for fully vaccinated passengers on sailings of 9 days or less. but decided to book for April 2022. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? Would you like to go to your cart now or pay for your items later? Virgin Voyages No, beginning September 9. Is A Pre-Arrival COVID-19 Test Required? Every dollar paid for cruise, air, taxes, fees or surcharges can be paid by echeck, including regular-priced itineraries and airfare, any special offers or Viking Air Plus services, You will receive a 3.3% discount and there is no fee for this service. Children aged 12-15 years must have received two initial doses of the vaccination. The company left an official comment to this complaint. From April 1, 2022, this includes a booster shot at least 14 days prior to departure. VIKING RIVER CRUISES, INC., A CALIFORNIA CORPORATION, . Yes, of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Canada or Greece. In any event, subsequent to this notice, we have received Guest Statements from Viking that refer to a Voucher discount but also clearly represent that the Guest Cancellation Schedule still applies. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. Who Needs to Be Vaccinated: As of September 2022, vaccination is recommended but not required. Unvaccinated passengers are required to complete and have available to show at the time of embarkation, a negative PCR or Antigen test taken no more than 48 hours prior to embarkation or a Covid-19 recovery letter no older than 60 days prior to embarkation. Plan benefits, limits and provisions vary by state/jurisdiction and not all coverage is available in all states. Are Any Unvaccinated Passengers Able to Sail? 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