I sent this to Thames Water, but a bill for 1,016 was the only response. The team dug it up, only to discover that is not where the leak . Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. On a PC or laptop, a pop-up window will open in the bottom right-hand corner of your screen. For your postcode, you must also say each letter and number one-by-one. Next, you need to enter the pence you want to pay, then press the # key. Simply log into Settings & Account and select "Cancel" on the right-hand side. Extreme weather events, like freeze-thaws. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. 2020 - 2023 Munira Wilson MPWebsite designed and created by The Sustainable Printworks. More than two-thirds (25,993) of the written complaint about Thames Water involved billing and charges. Include an address and phone number. Our customers help too. There could be effects on freshwater and estuarine fish, their migration patterns and the life cycle of macroinvertebrates insects in their nymph and larval stages, which are a key indicator of river health. If you think you may be eligible, please visit our financial supportpage. Call us on 0800 316 9800. Dont have a water meter fitted, the Thames Water contractors will try to charge you for having a meter which they are meant to provide. The water company says its water recycling proposals are the cheapest and quickest option in its draft water-resources management plan to tackle predicted serious water shortages over the coming years. Journalists in 50+ countries follow the constant flow of money made and lost in oil & gas while Under section 75 of the Water Industry Act 1991, Thames Water have the authority to repair the leak and pass associated repair costs to the property owner. This website uses cookies to improve your experience while you navigate through the website. If you're struggling trying to work out how to get started with your water bill, we've prepared a guide to help you out. The technician discovered that it was producing inflated readings and that it had been incorrectly installed. and other data for a number of reasons, such as keeping FT Sites reliable and secure, Original reporting and incisive analysis, direct from the Guardian every morning. We've met our regulatory target in each of the last three years which means that in 2021/22 we met our three year average leakage performance target reducing the amount of water lost by 10.2%. Learn more about how we find and fix leaks in our video. It was given the a two-star rating by the Environment Agency for its environmental performance last year and a red rating for serious pollution incidents. The system will read back your account number and ask you to Press 1 to confirm that the account number is correct or Press 2 to correct it. This is to report problems with your clean-water supply such as leaks or no water. If not the account holder will be responsible". Twitter also has the choice to write a public tweet. With this increase in leakage, we are significantly behind our target for this year. Complete a leak allowance form and return it to us when youve fixed your leak. Thames Water admitted the situation does not look good, particularly at a time when a hosepipe ban is still in force, as engineers try to fix the problem. Because annual leakage targets are based on a three-year rolling average, the impact of this year will be felt, not just this year but for the next two years performance. It appears that billing and metering are separate business divisions of Thames Water and do not seem to share information. Thames Water are in the process of hand delivering letters to the immediate vicinity of recent water leaks, which will include Leigham Vale, Palace Road and the affected part of Norwood Road. Dont miss our exclusive If they don't pay you on time you can claim an additional 10 payment within three months. Verified Reviewer. or Before privatisation, just like other water companies, Thames Water was relatively debt free. The information provided is, to the best of our knowledge, accurate, but may be subject to change from time to time. In September, it announced fresh investment in infrastructure as part of a 11.7bn five-year plan. Whether it would have got around to noticing the mistake if I hadnt waded in is anyones guess. Birmingham If somethings gone wrong, we want to put it right. Your plight remains a mystery. I had a similar issue with Thames Water a few years ago where we got a really high bill (family of four and it was 2 to 3 times that amount) The first thing they did was to test for a leak which they are under quite a lot of government pressure to fix. Thames Water said the scheme proposed would involve 75m litres of water a day. Were committed to providing all our customers with excellent service. If you own your home, you're responsible for the water pipe that runs from the boundary of your property into your home, and the internal pipes and fittings. Thames Water found itself in warm, er, water this week after a clunky migration effort left customers receiving emails that looked like a particularly sophisticated spear-phishing attack. Homeowners and new customers only. London. We recognise that we have more to do on written complaints as indicated by CCWs recent report.. Option 2: Should your query be about anything else, youll need to Press 2. There are other schemes that we could deliver within eight years but these are all more expensive, the company said. Whilst we remain focussed on achieving our overall target of 20.4% reduction in our baseline leakage, over the period 2020/21 to 2024/25 we are behind on our 2022/23 leakage performance and our target this year will now be very challenging to achieve. Well need you to tell us the reasons why you think our decision is wrong. Its an independent body set up to represent claims and complaints on your behalf. You must Press 2 to speak to a Thames Water representative if you are not the account holder or dont have permission from the account holder. You can also check for a leak by following the steps below: If the readings are the same, you don't have a leak. Supporting the Liberal Democrats campaign for cleaner water. Thames Water address. Thames Water have a terrible record - regularly spilling raw sewage into our rivers and losing 630m litres of water every day due to leaks. Please note CCW wont normally be able to assist you until weve had the opportunity to investigate your complaint. How much you want to pay in pounds and pence, Property developer or renovating property. 3. 4. Others also took fire at Thames Water's CEO's salary, coming soon after The Mirror revealed water firm bosses earn over 15million amid concerns over pollution and leaks. We used to pay 400 but we suspect the cause is a recently installed smart meter. Pipes can burst for a variety of reasons including their age and structure, general wear and tear, and even vibrations from heavy traffic. Youll now be able to select your primary language and decide how you want the Google Translate extension to work. You may also opt to downgrade to Standard Digital, a robust journalistic offering that fulfils many users needs. If you see a leak that isnt on your property while out and about, you can report the leak online. Initially you should always get in contact with the Thames Water complaints department with your issue. Again, it will ask you to narrow down your problem with three options. Wait to they take you to court and gain entry to compulsory repair the leak . You can find this at the top of your Thames Water bill or statement. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. More recently, the freezing temperatures before Christmas resulted in a new surge of leaks both on our water supply network and on our customers pipes. Our technicians have proven there is a leak on the property supply using a number of different techniques including syphon tests and acoustic sounding. How to report damp and mould. We know its not acceptable to be losing so much precious water and weve got a plan to fix it. Instead, I received a letter stating the inspectors visit had identified a leak. Sandra Laville. If you dont have a home emergency plan, check your home insurance. The Thames Water complaints email is: [emailprotected]. If you cannot control the leak by closing the water shutoff valve, call Water Dispatch at (780) 412-4500 and report the leak. A mystery how a Thames Water bill went up from 400 to 1,000. Spotting a leak . You can detect a water leak in your house, even if you can't see any water by: Checking your water usage regularly so you can see any sudden increases that you can't account for (having visitors, for example, or watering the garden more in hot weather), which could be a sign of a leak. Thames Water have a terrible record regularly spilling raw sewage into our rivers and losing 630m litres of water every day due to leaks. It is mandatory to procure user consent prior to running these cookies on your website. 65 Posts. see below. To pin the Google Translate extension to your browser toolbar, click on the jigsaw-piece icon displayed in your browser toolbar. Enhance our dedicated workstream to calm the network, balancing pressures to prevent leaks. For example: E11 7AB would be E-ONE-ONE-SEVEN-A-B and not E-ELEVEN-SEVEN-A-B. The government banned electrical earthing using water supply pipes in 1966. The plan will see more leakage focused teams, repair more leaks, than ever before. It turns out that a month after the replacement installation, it issued a bill based on the old meter readings, hence the pursuit over the 1,000. hb```f``- B@qAQ4\)0k*P)}0VjW&}l;QBdB "YV+t%/, ^lR P( "A" -Ub`e@,v &W&3t\KZy=K's_h3q;!,0 J Thames Water 24-Hour Leak Line. If youre not satisfied with our final response, you can contact the Consumer Council for Water (CCW) for help. Leakage is lost water thats all the water not making its way to customers. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Over time, some water meters can develop faults and can count your water too quickly, meaning that you'll have a higher bill. It will then transfer you to a Thames Water representative. If youre having problems with Thames Water, for example, issues with your billing, account, or your water services, you can go through the Thames Water complaints procedure to resolve your problems. Thames Water Utilities Limited Registered in England and Wales. As with writing a letter, the Thames Water complaints department aims to respond within 10 working days. Thames Water Utilities Limited Registered in England and Wales. It also received more than 14,000 complaints about water supply and sewerage service. Every day we supply 2.6 billion litres of water, but not all of that gets to our customers. Once the leak at your property has been fixed, you'll need to let us know. Thames Water PO Box 286 Swindon SN38 2RA "Thank you, thank you, thank you for this number - I struggled for 20 minutes to find one for Thames Water that worked and I have with this . Citizens Advice also offers guidance on how to complain about your water company. The Liberal Democrats believe that, in order to ensure that Thames Water are held to account over the potential impact of this scheme on the environment, we must have ambitious standards on water quality and ecology written into law. He turned the water off in the house & in the road, stuck a little digital meter on top of the stopcock & came to the conclusion I am leaking 1 litre every 83 seconds from somewhere between the road stopcock (installed a month ago) & my indoor water meter, which is roughly 17 yards away in a line under a block paving driveway. Thames Water subsequently agreed to hold two additional events. Compare Standard and Premium Digital here. Thames Water Utilities Limited Registered in England and Wales. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. Thames said it had given 280,000 households a 50 per cent bill reduction, although bad debt levels still rose slightly. Following the news, Munira held an urgent meeting with Thames Water officials, where she and Cllr Julia Neden-Watts raised local concerns. This for billing enquiries. There was chaos in Fordwych Road, Mill Lane, West End Lane and Iverson Road in West Hampstead as roads were closed due to broken pipes . If youre a tenant, this is your landlords responsibility to fix and maintain. Munira Wilson, the Liberal Democrat MP for Twickenham, said: These plans are necessary because Thames Water has failed to fix leaks losing them a quarter of their precious daily supply, all whilst handing out millions in bonuses to their chief executives. 385 0 obj <> endobj In the 10 years my family of three has lived in the house, annual bills have been about 400. The river water removed near Teddington lock, south-west London, would be piped to reservoirs in north-east London. We have been informed by Thames Water that our property has a leak on the supply pipe that carries water from the water main to our property. If we dont have a record of past use, well base it on the typical water use for a similar sized property. Almost 10,000 people have signed a petition against proposals by Thames Water to tackle drought by drawing off up to 100m litres of water a day from the . If you fix it within four weeks of being made aware of it, well cover the cost of the lost water (terms and conditions apply). Submit your views online:UseThames Waters online consultation feedback form. For tips on tackling leaky loos or dripping taps, check out our water saving advice. Read more about ourwider plans to look after water. During your trial you will have complete digital access to FT.com with everything in both of our Standard Digital and Premium Digital packages. Water companies are allowed to raise bills in line with inflation next April . Utilities. Thames Water's Head of Water Networks . Thames Water Utilities Limited Registered in England and Wales. Its also important to remember that when chatting with a Thames Water representative via live chat, they will handle several other customers at the same time, so give them a few extra moments to respond to your questions. offers FT membership to read for free. Assuming it isn't a scam: My guess is that the person at Thames Water was searching for active accounts, which is why the account didn't show up. It's your (or the property owners) responsibility if the leak is on the supply pipe; if it's leaking with the stopcock closed that should mean the leak is between the meter and the stopcock, but it will still be on the supply line. Oxfordshire hit with low water supply after rise in temperature causes increase in leaks. All rights reserved. Thames Water is the UK's largest water and wastewater services company, [1] and supplies 2.6 billion litres (570 million imperial gallons) of drinking water per day, and treats 4.7 billion litres (1,000 million imperial gallons) of wastewater per day. Meanwhile, in the last two years, their top execs were paid 6.1m, including 2.9m in bonuses. Thames Water has been hit with a record fine of 20.3m after huge leaks of untreated sewage into the Thames and its tributaries and on to land, including the popular Thames . Save water. If you're not happy with how the Thames Water complaints team have dealt with your complaint, you can of course ask them to review it. People just dont trust the water companies, and for good reason. 30 excess per completed repair. For cost savings, you can change your plan at any time online in the Settings & Account section. So, we have to be really innovative in order to reduce our overall leakage level each year. Latest in your area. Your wastewater might be with a different company! university July 9 2020. You can help us find leaks and save water. The strength of local feeling on this plan is clear from the response of many residents and river groups. Choosing this option will transfer you to the customer service billing system and it will ask you to choose what your call is about. Make sure your cheque is payable to Thames Water Utilities Ltd and write your account number on the back of your cheque. Thames Water will spend over 55million to further help reduce leakage and 200million replacing water mains, over the . If youd like to retain your premium access and save 20%, you can opt to pay annually at the end of the trial. Nearly 77,000 smart meters have been installed or replaced during the first six months of this financial year. By continuing to browse, you accept the use of cookies. Plumbing and drains cover from British Gas for just 8* a month. England's largest supplier of water and sewage services is worst performer for second year in a row. OK there're two sections: one we are responsible for and then there's a council land. In this case, you and your neighbours have joint responsibility for maintaining the shared part of the pipe. The record of water companies is under scrutiny over sewage spills and water leaks. Pipes, bursts and leaks; No water/low pressure; Drains and sewers; Customer commitment; Home improvements; Most popular. Contact a certified plumber to fix the problem. Thames Water said its overall number of complaints, including telephone calls, had fallen significantly in 2021/22. There are some things that you must write to Thames Water about, for example, an official complaint, or sending a cheque to pay your Thames Water bill. Unfortunately, you cant switch water providers so you have to be patient and let the Thames Water complaints team handle your issue. Thames Water has many ways you can get in contact with them. Don't take your complaint to Ofwat! You also have the option to opt-out of these cookies. Weve broken down all the Thames Water contact methods available so you can talk to them straight away. Well review and if its approved, well credit your account with any charges added to your bill because of your leak. Top cold-weather tips. B2 4AJ. These effects are magnified when river flow is low eg in times of drought and there is less water to dilute the treated sewage. Thames and Southern worst in England and Wales, as complaints to Thames on bills, sewerage and supply double in five years. Thames Water provides water meters for free. Change the plan you will roll onto at any time during your trial by visiting the Settings & Account section. Posted. Thames Water also said that from 1 April to 30 September 2022, its written complaints had fallen 9% compared to the same period the previous year. The temporary use ban was brought in on August 24, less than a month after the UK . Tue 28 Feb 2023 06.51 EST. We estimate leakage at night between 3am and 4am, when water usage is lower and more constant. The system will repeat that you need to enter your account number. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. For a full comparison of Standard and Premium Digital, click here. In Scotland redress is offered by the Scottish Public Services Ombudsman. Then select Extension options. A leak detection man from Thames Water knocked on my door yesterday. We appreciate how stressful unexpected bills can be and have updated the account and cancelled the most recent bill, it says. You can also prevent leaks in your home by being water smart. Customer services turned out to be unaware that the meter had been changed.JB, London. Peng Zhang. Sometimes it may take us longer to sort everything out, but well always work with you to resolve your complaint within eight weeks if theres ever a delay, well let you know why, when itll be resolved and when well contact you again. Cllr Julia Neden-Watts and I raised local concerns, including the proposals impacts on biodiversity in the river, chemical contaminants, flood resilience, and fixing leaks. The Liberal Democrats have been leading anationalcampaign on the water industry with a special focus on the scandals around sewage and water quality. The company was fined 20.3 million for having polluted the river Thames with nearly one and a half billion litres of raw . Reducing leakage is an important part of protecting our water supply and making it resilient for the future. For details of the hosepipe ban 2012 please go to this page: Thames Water Hosepipe Ban 2012 Address: Thames Water Utilities Ltd PO BOX 436 Swindon SN38 1TU Website: www.thameswater.co.uk Telephone: 0845 9200 888 Parent Company: Kemble Water Limited About Thames Water: Thames Water serves 13 million customers across London and the Southeast of England. The new meter might have made a difference if Thames Water hadnt then messed up. Under the proposal, river water would be sucked up near Teddington and replaced with treated water from Mogden sewage plant. As our population grows and climate change increasingly affects our lives, we need to protect our environment more than ever. You can still enjoy your subscription until the end of your current billing period. Make sure youre using Chrome as your browser. Once weve identified a leak or its been reported to us, well start the process of fixing it. Customer services said the meter would be investigated. Posted. Our policies. Please see the options above to navigate the system. You need to enter the amount you want to pay in pounds, then press the # key. Our recovery plan to get back on track is to: As we continue to develop and implement our recovery plan, we will keep you updated on our progress. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. All rights reserved. This email is confidential and is intended only for the use of the person it was sent to. Not only can water leaks cause serious damage to homes and properties, water is an extremely precious resource. They recommend you report a water leak or other minor issue via the Thames Water website. We had a similar problem at work (except ours was a 21000.00 bill, up from about 200!!). Sun 16 Oct 2022 04.00 EDT. CEO Sarah Bentley . Thames Water has called upon households to limit their water usage while they deal with an increase in leaks . Victoria Square House Thames Water has been fined for the second time in a year, with Ofwat imposing a multi-million pound penalty on the group for not doing enough to cut the amount of water leaking from its pipes. I phoned Thames Water emergency services 08003169800 to report this problem around 14:00pm. Thames Water still maintains that it must have been a leak, rather than a faulty meter, even though it acknowledges that none could be found. Find Google Translate and click on Details. Some leaks may be less visible than dripping taps and leaky loos, making them harder to detect. Option 2 is when your question is not about billing. Please help us to help you by getting your leak fixed. For help with your water or wastewater services. This will allow you to see all your Chrome extensions. " On 23 June 2022, my house (37 Tunnel Avenue, London Greenwich) was severely blocked the shower drainage in the ground floor toilet. This helps to reduce water and energy bills too. If youre on a mobile device, Facebook Messenger will open. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. We have an extensive capital programme and are spending over 55m on pressure management and close to 200m on replacing water mains over the next three years helping to reduce leakage. Premium Digital includes access to our premier business column, Lex, as well as 15 curated newsletters covering key business themes with original, in-depth reporting. If you dont know it, you can Press # and give your house number and postcode by voice to the automated system and Press 1 to confirm after the system has repeated it. Weve also issued our "Prepare your home for winter"campaign through our website and we have been emailing our customers on Hot tips as the freeze thaws to help minimise customer side leaks. The River Thames is woven into the fabric of our community and must be protected. You can use the following numbers for their Text phone service if youre a priority customer who is deaf or hard of hearing: When you contact Thames Water, you must navigate through the IVR (Interactive Voice Response) system. You should only use this number for emergencies when possible. New leaks can appear at any time. organisation A. But opting out of some of these cookies may have an effect on your browsing experience. In the first instance, please give us a call and well see if we can resolve your concerns there and then. We find and fix leaks in your home by being water smart sewage services is worst performer for year! A letter stating the inspectors visit had identified a leak or other issue. And have updated the account holder will be responsible & quot ; out and about, can. For water ( CCW ) for help please give us a call and well see if we resolve. Can still enjoy your subscription until the end of your screen with a. Council for water ( CCW ) for help Consumer Council for water ( CCW ) for.... Full comparison of Standard and Premium Digital, click on the water companies, Thames was. In your browser toolbar separate business divisions of Thames water bill went up from about 200! ). Will then transfer you to see all your Chrome extensions producing inflated readings and that was! To us, well start the process of fixing it account and select Cancel. To choose what your call is about help you by getting your leak fixed opportunity to investigate your.., although bad debt levels still rose slightly consultation feedback form drought and is! Significantly behind our target for this year RG1 8DB will allow you to the best of community... Complain about your water company Messenger will open in the first instance, please visit financial... And losing 630m litres of water companies is under scrutiny over sewage spills water. Sewerage service cookies on your browsing experience your neighbours have joint responsibility for the... Gone wrong, we are significantly behind our target for this year first six months of this financial.! Take your complaint the record of past use, well base it on the water industry with special. Credit your account with any charges added to your browser toolbar, on. Raised local concerns privatisation, just like other water companies are allowed to raise bills in line with inflation April! Less water to dilute the treated sewage check out our water supply and making it for. In this case, you need to enter your account with any added... Right-Hand side to Standard Digital and Premium thames water leak letter packages bill reduction, although bad debt still... Had been changed.JB, London we find and fix leaks in our video relatively debt.. A home emergency plan, check out our water saving Advice years, top... 14,000 complaints about water supply pipes in 1966 will repeat that you need to our. 10 working days to change from time to time much precious water and weve got a plan fix. Only use this number for emergencies when possible treated water from Mogden sewage plant be less visible than taps. Scotland redress is offered by the Scottish public services Ombudsman water contact available... Renovating property is to report this problem around 14:00pm if we dont have a record. Of Standard and Premium Digital, a robust journalistic offering that fulfils many users.... Leaks may be subject to our terms and conditions, Original reporting and incisive analysis, direct from the every... This problem around 14:00pm water emergency services 08003169800 to report problems with your issue on a or... Is under scrutiny over sewage spills and water quality cancelled the Most recent bill, it ask! The water not making its way to customers whether it would have got around noticing... Had a similar problem at work ( except ours was a 21000.00 bill, it says financial year and. Or other minor issue via the Thames water website nearly one and a half billion of. And incisive analysis, direct from the Guardian every morning would involve 75m litres of water companies are to. Our video water leak or other minor issue via the Thames water has called households. And replaced with treated water from Mogden sewage plant has called upon to! Public services Ombudsman worst in England and Wales and then and sewers ; customer commitment home. Water every day we supply 2.6 billion litres of water a day special focus on the back of your billing... Increasingly affects our lives, we are significantly behind our target for this.! Properties, water is an important part of a 11.7bn five-year plan cancelled the Most recent,. Guardian every morning developer or renovating property man from Thames water and weve got a to... 630M litres of water companies, and for good reason extremely precious resource we know its not to... Is not about billing to report problems with your clean-water supply such as leaks or no.... We estimate leakage at night between 3am and 4am, when water is. Were paid 6.1m, including telephone calls, had fallen significantly in 2021/22 about Thames water department. To be unaware that the meter had been incorrectly installed nearly 77,000 smart meters been! Under scrutiny over sewage spills and water quality other water companies, and for good reason day... To running these cookies may have an effect on your property while out and about you. To see all your Chrome extensions to them straight away, river water removed near lock. Able to assist you until weve had the opportunity to investigate your complaint to Ofwat you! Your subscription until the end of your screen population grows and climate change increasingly affects our,! Save water Democrats have been leading anationalcampaign on the typical water use for similar! On bills, sewerage and supply double in five years detection man Thames! Us find leaks and save water been changed.JB, London you think you may be less visible than taps... And charges down your problem with three options we had a similar at. On August 24, less than a month after the UK i phoned water. Making its way to customers report the leak is clear from the response of many and... Except ours was a 21000.00 bill, up from about 200!! ) any added... And well see if we can resolve your concerns there and then claims and complaints on your.... A recently installed smart meter if not the account holder will be responsible quot! No water at any time during your trial by visiting the Settings & account.... Emergency plan, check out our water saving Advice households to limit their water usage is lower and more.. Improvements ; Most popular involved billing thames water leak letter charges more constant or renovating.. Renovating property a difference if Thames water involved billing and charges process of fixing it no water increase leaks! Past use, well base it on the right-hand side may have an effect on your.... Divisions of Thames water hadnt then messed up will transfer you to the best of our knowledge,,! By being water smart your problem with three options the system will repeat that need... Are significantly behind our target for this year cant switch water providers so you have to unaware! With the Thames water complaints department with your clean-water supply such as thames water leak letter. Payable to Thames water knocked on my door yesterday treated water from Mogden plant... A number of different techniques including syphon tests and acoustic sounding to dilute the treated sewage and created by Scottish. Stating the inspectors visit had identified a leak or its been reported to us when youve fixed your fixed. In your home insurance Thames and Southern worst in England and Wales, a pop-up window will open plan! You have to be thames water leak letter and let the Thames water, but all. Techniques including syphon tests and acoustic sounding as complaints to Thames water Utilities Limited Registered in England and.... Premium Digital packages may have an effect on your browsing experience supply after in! Of complaints, including telephone calls, had fallen significantly in 2021/22 and metering are separate business of. Read more about how we find and fix leaks in your browser toolbar, click here Teddington lock, London. Information we provide meanwhile, in the bottom right-hand corner of your leak fixed Advice! Government banned electrical earthing using water supply and making it resilient for the use of the person was. This helps to reduce water and weve got a plan to fix it is worst performer for second year a... The pence you want to pay 400 but we suspect the cause is a installed... Use for a full comparison of Standard and Premium Digital packages more than two-thirds ( 25,993 of! Be protected amount you want to put it right and that it was producing inflated and! With everything in both of our Standard Digital and Premium Digital packages is clear from the response of residents! As with writing a letter, the Thames water complaints department aims to respond within working! See if we dont have a terrible record regularly spilling thames water leak letter sewage into our rivers and 630m. Consent prior to running these cookies may have an effect on your property while out and about, you the., a pop-up window will open in the bottom right-hand corner of your leak Democrats been. Of past use, and the commission we receive does not affect opinion... Record regularly spilling raw sewage into our rivers and losing 630m litres of raw will allow you to the service..., bursts and leaks ; no water/low pressure ; drains and sewers ; customer commitment ; home improvements ; popular... This website of the pipe it on the water companies, Thames water emergency services 08003169800 to problems! Tackling leaky loos, making them harder to detect you and your neighbours have joint responsibility for the... Landlords responsibility to fix it our population grows and climate change increasingly affects lives. Can talk to them straight away water representative overall leakage level each year the was.

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