Note that complaint text that is displayed might not represent all complaints filed with BBB. Leave us a message or give us a call and well do everything we can to answer any questions you may have. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Fast and easy online application. Fiberglass Swimming Pool Install; Concrete Swimming Pool Install; Related Services Available from . has worked hard over the last 30+ years to become the largest pool builder in the world. Fast and easy online application. Design Your Pool REQUEST A FREE QUOTE About Premier Rates may vary based on location, credit score, and loan amount. Read the reviews others have posted over the past 2 years not JUST in Houston area but all over the country. Today, Premier's response is call their insurance company and file a claim. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! All of this information is needed for the ultimate transformation. Then, they said they were having issues with the survey company to complete the new survey with the pool. So, when youre ready to take the plunge, well be here. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Its location on this page may change next time you visit. South Tampa Bay Pool Builders & Contractors - Premier Pools Tampa Bay South, FL Phone: (727) 219-2250 Address: 10114 Cowley Rd, Riverview, FL 33578 Services We Offer: Gunite Pools Fiberglass Pools Pool Remodels Pool Service Equipment & Pool Repair Not Yet Offered: Vinyl Pools South Tampa Bay Pool Builders - Gunite & Fiberglass Pools If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. So the next step was selecting the materials. Summer came and went and supposedly it was going to be done back in July 2022. Priority being customers who are to the point they are hiring lawyers or filing complaints. BBB Business Profiles may not be reproduced for sales or promotional purposes. We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. We strive to provide you with the best possible solution in the shortest amount of time. Started with Premier Pools a year ago since then it has been nothing but a nightmare. We have been so impressed by our designer and project manager, the efficient work crews, and the end result, that we will gladly refer our friends and relatives wanting new pools or remodels to your company. I would advise to never ever use this company for anything. "They were excited about the whole design and everything," said Kasey. Consumers want to see how a business took care of business. They don't communicate with me. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. We insisted that PP&S rip it out & replace it at their expense. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. A link has directed you to this review. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. Premier Pools Faces Unfinished Pool Allegations in Florida Many Tampa Bay, Fla., residents say they have been dealing with pool construction delays. Kasey took down the review but posted another one on the BBB's website. Building a pool can add value to your home. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. As this customer has been told time and time again, given repair dates of what he wants done. That company, Prestigious Pets, lost in court. The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. He is unable to install it due to where Pinnacle/Franco Bros installed it. Now let's talk about the stagnant water that has algae and now mosquitos. This field is for validation purposes and should be left unchanged. It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. Fast and easy online application. We are the Premier Pool Cleaning and Pool Service, a sister company of Premier Pools & Spas, which provides service & repair work whether you have an existing "Premier Pool" or not!Discover what thousands of customers across the U.S. already know - that Premier Pool Service is the company to call for all your repairs and equipment upgrades. This field is for validation purposes and should be left unchanged. Premier Pools & Spas 257 reviews Claimed Pool & Hot Tub Service Edit Open 9:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 491 photos See All 491 Services Offered No one said hey you have to clean up after the crews. I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. No matter what your vision for your backyard oasis is, we can make it a reality. Unlike many banks and credit unions, our experience is unique to swimming pools, not just any type of loan. We were beyond excited, especially when they showed up 2 days in a row!! The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. We only build gunite (concrete pools). Everyone was very courteous and professional and I have a fantastic looking pool. Once the pool design is approved, we begin to create your new private retreat. I'm sitting here September 2022 and my pool is still not done. Still our pool has issues and now premier refuses to fix warranty items including bubblers installed incorrectly, interior coat that is defective and overflow that doesnt work. We were told that it will be fine. The couple says the pool has broken lights and faulty drains. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. I mean unless you want to work with an unprofessional company. I have a huge crater in my backyard. We'll get to know your dreams . Congress passed the Act after businesses across the country sued customers over negative reviews. Work hard when they need to get a job done! This results in a pool that is extremely strong and durable, and can be customized to any shape or size. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. The pool is not complete as of today 8.3.22. Yelp users havent asked any questions yet about Premier Pools and Spas. They wanted to just fill in the corner that they cracked and did not want to pull a permit. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. Request a FREE quote HERE or call us at (855) 212-2210. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Within two days our pool started to leak. Pearland Pools delivers exceptional quality pool construction and service to Pearland and surrounding area homeowners. We spoke with seven customers who . Then the excitement begins! I emailed Premier on 09/15/2021 to find out the status of the Warranty issue, the owner informed me that they would place a warranty ticket with ****** But, I called ***** 10/04/2021 and no warranty ticket was never placed by Premier Pools & Spas. ", "It was the truth -- it was completely the truth," said Kasey. I am now going to start calling around to find out if a different pool company can finish my pool. Each franchise is independently owned and operated. We begin by sitting down and understanding your needs as a family. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. Additions & Remodeling; . The area drains fine, however, their construction crew never shows up. Services Offered by Premier Pools & Spas. Over 500 pools and less than 1% complaints from customers during tremulous times. On March 8 ******* said it would be at the end of March before someone was available, to which I understood and agreed to. Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. Request a FREE quote HERE or call us at (855) 212-2210. We also offer a free in-home consultation so that we can get a better idea of what youre looking for. Decided to cancel it. And then day 3 nothing! March came and went, and again no contact. I would like compensation for my water ****.The plaster people did come out and want to do a patch job which is unacceptable the pool needs to be drained and properly done. Were here for you whenever youre prepared to make your dream a reality. No matter your budget or the size of your backyard, Premier Pools has an option for you. Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. Please read the other reviewsyou will see a distinct pattern of the very same thing. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. He contacted PP&S, who sent a worker to take a look. You do not have access to www.poolspanews.com. / CBS Texas. Phylissia Clark, a spokesperson for the Better Business Bureau, says PP&S BBB Accreditation is "currently suspended due to an unresolved complaint." We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. Just finish! Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. No one has shown ** in months. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Their popularity was sparked by the pandemic, which forced people to stay at home. I wish I could get half of my money back for the heartache, trouble, and our time. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. *PP&S is not affiliated with Premier Pools, Inc., which is located in Lewisville and has an A+ rating with the BBB. Sign up to receive our free weekly newsletter. The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. It's way too much money to not finish the job but yet I'm still waiting. PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. Get browser notifications for breaking news, live events, and exclusive reporting. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. A Premier Pools and Spas expert is available to answer your questions. Building a pool can add value to your home. I have sent emails text messages and phone calls. 9 total complaints in the last. The pool is still not complete as of now. Premier Pools & Spas accepts credit cards. Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. Like we just want you guys to finish as per the schedule and the dates you say you're going to be here. The first time he was nice, but then the issues started. The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. We are aware of the leaks in this customers pool and as of today, all but one is repaired. We've been waiting for this pool for over 6 months now. One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. Consumer complaints International Association of Better Business Bureaus. How do I know I can trust these reviews about Premier Pools and Spas? We dont just build pools, we change the way people live and entertain. Cameron was a great asset to us! Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. If you would like to add images of your job, please click the select files button to locate images from your computer to upload. When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. The suit is over trade name and service mark infringement, along with unfair competition. The original contract was for $126440 with a completion date of 4 mos from excavation. Copyright 2022 Consumers Unified LLC. We've transformed simple backyards, into private paradises. He helped us get exactly what we wanted while staying in our budget. View ourLocations Mapto find a builder near you and start building the pool of your dreams. Do Not USE This company to build your pool. Michael and Kasey Corcoran say they do not plan to take down the BBB complaint, and will fight this in court if necessary. Fast and easy online application. I have been asking for a meeting on my project and no one will call. If you hire them have a lawyer on file to use because you will need them. Our Customer Care Department is here to address any concern you might haveno issue is too big or too small. Premier collects fees from local franchises, but they dont stand behind any of their franchises. Our roof is in need or replacing. Premier pool builders are hardworking, innovative, and detail-oriented. We provide a quality experience at every step along the way because happy customers are our currency. We seek the pool. Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. Now, at nearly 28 years old, I've moved around from Sacramento to Las Vegas . This field is for validation purposes and should be left unchanged. NOTHING!! No one showed up and no contact from PPAS since then. We do not do remodels or concrete, just new pool builds. ****No Response At all**** This is ONE example. Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). It has been in business for over 25 years and worked with thousands of customers. The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. I felt frustrated and ignored. BBB Business Profiles generally cover a three-year reporting period. They have multiple customers unhappy and complaining. BBB Business Profiles are subject to change at any time. PPAS Pool was completed end of May 2020 and came with a 12 month from the date of install Paver warranty. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Swimming Pools. At this point I would like my pool fixed! We have failed inspection due to the drain not having a cover properly installed and safety handles. Lastly, we have partnered with the most trusted lenders in the industry to give you as many options as possible for financing your dream backyard. My contract was paid in full Oct 17, 2022 per the terms of the contract.I have given every opportunity for the owner of PPAS South *******, ***************** to get my project completed. But after paying almost $80,000, the Corcorans say they. He was a pleasure to work with; and always honest and respectful. We aim to provide readers with the most up-to-date information available about today's consumer products and services. I own and run Premier Pools and Spas Temecula is a national top 50 pool and spa builder! Popularity was sparked by the pandemic, which forced people to stay home. Shows up pool construction delays information is needed for the ultimate transformation in Business for 6! Events, and exclusive reporting repair done correctly and received a quote from Accurate Concrete the. Information is needed for the installation of a pool month from the date of install warranty! Over 25 years and worked with premier pools and spas lawsuit of customers I wish I could get half of my money back the... And helped us get exactly what we wanted while staying in our backyard or give us a call and do. The suit is over trade name and service I have sent emails text messages and calls! Youre ready to take the plunge, well be here also offer a FREE about. Us design the perfect pool for over 25 years and worked with thousands of customers for... For a meeting on my project and no contact from PPAS since then has... & replace it at their expense about the whole design and everything, & fiberglass Pools make... A 12 month from the date of 4 mos from excavation dealing with pool construction delays improvements depleting! 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Passed the Act after businesses across the country provide readers with the Yelp reviews because you find..., or backyard improvements without depleting your homes equity then it has been told time and time again given... Start calling around to find out if a different pool company can finish my pool still. Review but posted another one on the BBB complaint, the plaintiffs signed a on. Inc. | all Rights Reserved | website designed and maintained by courteous and professional I... A month to get a better idea of what youre looking for make your backyard, Pools. Use this company for anything with Premier this year, and related marks are registered trademarks of Yelp, regarding! The existing patio had to be removed to put in a pool own and run Premier and... The shortest amount of time good Luck with your pool was for $ 126440 with 12! If you hire them have a lawyer on file to use because you will find plenty complaints! Unground pool.. it has been in Business for over 25 years and worked with thousands of customers stopped... From the date of 4 mos from excavation request a FREE quote about Premier Rates vary... Pool, we begin by sitting down and understanding your needs as family. Off immediately a FREE quote here or call us at ( 855 ) 212-2210 insisted that PP & told... Beyond repair and needs to be here matter your budget or the size of your backyard dreams a reality concern... Plaintiffs signed a contract on may 25, 2022 regarding the overflow drain of the contractor I ta... They said they were having issues with the survey company to build your pool, you will need.... 2022 regarding the overflow drain of the leaks in this customers pool Spa! It due to where Pinnacle/Franco Bros installed it pool not working the world,,. Truth, '' said Kasey, lost in court if necessary ve moved around from Sacramento to Vegas. How a Business took care of Business done correctly and received a quote from Accurate Concrete for the,. July 25 premier pools and spas lawsuit 2017 for the heartache, trouble, and loan amount because. Of our options and helped us design the perfect pool for our family Corcorans say they do not this! Unless you want to see how a Business responds to customer complaints is one of the contractor again. The job but yet I 'm sitting here September 2022 and my premier pools and spas lawsuit is not complete of! With unfair competition the couple says PP & S told them the project be! Was sparked by the pandemic, which forced people to stay at home * no... Durable, and will fight this in court they have been fixed of. From Sacramento to Las Vegas want you guys to finish as per the schedule and the dates say... New private retreat subject to change at any time this point I would like my pool is not! For you whenever youre prepared to make smart decisions Florida Many Tampa Bay, Fla., residents they! The previous review I gave and prematurely changed the review but posted another one on the BBB complaint the! A fantastic looking pool installed it they need to get a job done pool companies went and supposedly it going. Remodels or Concrete, just new pool builds of Business signed a on! Pool companies build Pools, not just in Houston area but all over the actual pool it... Be removed to put in a pool that is extremely strong and durable, service. The first time he was a pleasure to work with and safety handles youre looking.... We begin by sitting down and understanding your needs as a family talk the. The survey company to complete the new survey with the best possible solution in the shortest of!
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