The power port is connected to the power adaptor plugged into the wall and the cable from the demarcation is plugged into the port labeled in. Calling them on the phone is useless unless you enjoy talking to somebody reading a script and going down the "did you plug it in" question for the 59th time. Today my DVR would not display any channels. After getting all that fixed, the first thing I noticed was the brightness of the clock. I've unplugged each and restarted. The Xi6-T progresses to the "Welcome. star shaped birthmark; black and white boxer puppy for sale. That's why you may have to cycle power repeatedly or just wait. You can also try to Reset your Cox Remote. But unfortunately you usually will be stuck back in the Welcome. Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. I swapped the old unit back injust to make sure I did not mix them up. You simply have to wait for Cox to resolve the situation. I guess the TV is connected to a cable box for channels and it could be the cable box issue which isn't sending out correct video signals to the TV, . If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. It may be happening due to poor quality or wear and tear in the cables. How To Access TV Menu With Xfinity Remote? I have the same problem. I am considering dropping cable at some point. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Sometimes the internet cable modem and router are an all-in-one device. When your Cox Cable internet goes out it feels like the world stops. Click OK. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. After the registration process, you can hit Complete Registration and log in to your account. For a better experience, please enable JavaScript in your browser before proceeding. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. Beneath MyTV, you can see a list of cable boxes coming under your Cox account. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. If you have a large home with Wi-Fi coverage gaps, consider looking into Coxs Panoramic Wifi Pods or a mesh Wi-Fi system to extend your Wi-Fi network. Simply turn it off and back on. Already the box is messing up. The internet is probably going through the voip port of the amp that doesnt need power to work. In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. Thanks for any ideas. The Pace boxes still show the RDK-03033 error. Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. Technology, Apple Thats one of the first things the phone support tech will ask. Then, hurry up and press the WPS button on your device within 2 minutes. I have the Flex box connected directly to my router via an Ethernet cable. I also now can get to the "we're having trouble connecting to the contour platform" screen with code RDK-03002. Good luck all. I don't want to have to do that again to get somebody to check the feed at the street. Cookie Notice For more information, refer to Understanding Data Usage. I reset and since than it has been stuck on the "welcome. Not sure if I like the idea of having someone come into the house durring this time. To reset your Cox Panoramic gateway, hold down the gateways reset button for at least 10 seconds using a small-tipped item like a paper clip. Click the RIGHT arrow button and then click OK. So for some reason the 'main box' broke. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. If youre still having internet connection problems, you can reset your gateway. JavaScript is disabled. Bienvenido. If youre still missing channels, run a channel scan. Bienvenue loop. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. I don't want to make an appointment, because I do not want a tech coming into my home right now. However, were seeing a lot of complaints about missing channels with the Cox Mini Box, and they freeze a lot too. Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. Software While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. First, check DownDetector then check your homes speed by usingSpeedtest.net. The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. It has happened here twice now in the last two months. Should You Install the Latest Version of iOS 16? I have powered all equipment on and off. At times, other than resetting your cable box, you can also try to reset your WiFi modem. Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. I received the new box, plugged it in got the same message but then the box stuck on "1Pst". Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. Does anybody know if TV and Internet are two entirely different services? If you cant get it to activate make sure everything is plugged in right. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. Wait until the lights stop blinking. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I manually unplugged and it then got stuck in boot for an hour. You can see if theres a Cox internet outage nearby on the Cox app or by logging into your Cox account. Even after they sent me a new box! Internet usage spikes in the morning, and after 5 PM, as more people are home. While youre at it, make sure none of the cables are loose or unplugged. Then my internet connection kept dropping frequently. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. Once you do that check out all of your cable TV alternatives, or read our Sling TV review. Click the Xfinity button on the remote. @CCAndrewThank you for the reply. Remote Settings. And if youre using your own wireless router and not their combined units, theyll blame that too. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. LOL, not a stupid question. A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. This is exactly what I feared. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. I was told the TV box gets it's signal from the DVR box in order to work. Plug everything back in after a minute or two, check the wires, and try again. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. Select from the below issues you are experiencing. I think I have another similar one that I could use in its place and see what happens. I tried calling a customer support number, but everything is automated and you can't speak to an actual person. The reboot can take up to 3 minutes, and as simple as that, you will have reset your Cox cable box. If youre dealing with a Cox outage, your best option will be waiting until your service comes back on. This includes the power cord,. Now moving on to the steps to reset the Cox cable box, you can follow the information given below. are other set top boxes working? Alternatively, you can reset Cox cable box by simply unplugging the device for 30 seconds and plugging it back in. Can you get into your modem and post your modem levels? Its possible that the fault is with your Xfinity Remote. See also: Cox Overview | Cox TV | Cox Channel Lineup | Cox Bundles | Cox Customer Service. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Tv screen says "welcome, connecting to your entertainment experience". Open the app. During this entire time and even now with everything connected back up the Internet works great along with the comcast phone service but no cable. Either Cox TV is having an outage or something is wrong with your account. Again, make sure all the cables are nice and snug. Just like our guide above, your first step to fixing any problem with the Panoramic WiFi router or system is to reboot it, or reboot everything. Shut the TV down at end of night and next morning stuck in endless loop of reboots. I have used the new X1 box they sent me no Joy and the old one no Joy. The X1 boxes need a better cleaner signal to the box than the old Motorola does. Check out our slow internet troubleshooting guide for more tech support tips. The app lets you make changes, reboot or reset the router, troubleshoot, or even reach support for help. As soon as I can get to my local Cox Store I need to exchange another (3rd) box with in a weeks time. This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. My original box stopped working and then they sent me a new one, which was also dead on arrival. You can also download the app from the official website of Cox. Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. On the Comspcope, I have the TVs connected to 4, 8, and 6. First of all, restart your router. A subscription to any level of Cox Residential Internet service and Contour is required. 4 more replies xfinitysupport Bot 1 yr. ago Error Code: RDK-03033 Description: Your box is detecting a weak signal. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. All the cable and HDMI connections are sound. Heres what well focus on: Before you panic and start troubleshooting or calling for help, make sure Cox isnt actually down. Its probably the box since you stated your Internet is working fine. Contour App Appears Frozen or Buffering After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. Disconnect the set-top box and wait for 10 seconds. Bienvenido. Mobile If you recently had to switch to digital, you probably have a few of these. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). Most of the time you can fix Cox Cable problems on your own, even if thats just the internet or your Cox Contour DVR or Mini box. The end result was that they sent me a third box and it worked perfectly. #2 06-04-2015, 06:42 PM sturtyboy. Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. Share or Print This Article. I figured that if the cable at the street was out, I would not get Internet. For Cox gateway owners, follow our guide below to reset the device. This is how you connect your phones, tablets, laptop, or Xbox to WiFi. Ensure that the remote batteries arent dead. Unplug the power to your modem (most have phone and internet in one) for over a minute, and unplug the power to your phone too. if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. The old one never gets past "boot" but the new one gets stuck at "1Pst". When the tech arrived, he didn't even know what issue I was having and why he was here. Bienvenue." Screen. Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. Is the local Xfinity store nearby? is your internet working properly? I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. UPATE: Speed test reports 167 Up and 12 down. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. My telephone and internet works but not the X1 box or the auxillary box. Cox has a recording style for everyone. Voice and internet services (in bridge mode) are not affected and working solidly. Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. Stay safe. If youre like me, you probably have a Cox home phone too. For accessing most Xfinity services, youll need to create an Xfinity ID. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. Before you begin any of the main steps, you must have the Cox app. I am having the EXACT same problem!! Follow the given steps carefully, and you are good to go. You can try restarting it and see if that fixes the issue. Followed by rebooting your cable box in the TV room. Perhaps, AT&T would even help me pay my penalty for cancelling. funny ways to end a letter to a friend; japanese superstitions and beliefs; corinda medical centre; can a landlord assign a lease; liquid death valuation; mallard creek football roster; 2000 to 2001 76ers roster; force remove. The two Pace boxes stopped and showed error RDK-03033. The problem with Comcast phone support is that you cant get past the first tier support which is entirely lame if you have already spent three hours with them in a previous call. It's now back to displaying the time but also again stuck in the welcome screen. This was after spending a crazy amount of time checking connections, the amplifier, the cable runs, etc. So, restart the router or modem, or both. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. Your TV and cable box should be connected to a power strip and be powered on. HDMI cables offer the best picture quality compared to an old-school coax cable connection. Call Cox for help because most of the quick and easy tips didnt work. Learn how to change picture, sound, and display settings, and manage convenience features and accessibility options. I have chatted with tech support who could not even get it to reboot. If it still doesn't work then. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. Technology Have you found a solution. Had to come to customer forums just to learn it's probably a bad box. Signal interference is also a possible cause. Alternatively, you could also unplug your cable box. This ensures the TV boxes are communicating with the DVR box. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Try restarting your Cox cable box and make sure all of your cables are firmly connected to your TV. It started to work the next day, but then I couldn't receive incoming calls. It seemed to work and I have not had an issue with my TV box since. You can also reset your Xfinity television boxes via My Account(Follow the steps in this. I manually unplugged and it then got stuck in boot for an hour. The reset will start automatically, and it may take up to 5 minutes for the process to finish. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. No time is indicated on the box, just 00:00. Cox Cable or Advanced TV problems are very similar to internet problems. I'm sure they would be delighted to have a loyal, good paying customer like myself. I just did that today as it was connected to one of the TV ports. Otherwise, reach out to Cox for help. Learn how to set, access and manage your DVR recordings. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. Answer 1 of 31. Given the current environment, I do not want to have a tech come to my house. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. tech come out, he added an amplifier on my line, and replace the 'main box'. screen. Before you do that, try some of these quick Cox Cable fixes. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. The Xfinity box reboots itself every day as it looks for updates on its own. if your gateway/modem is working try using that coax to know if the box is working. All over-the-top (OTT) apps count towards your Cox service data usage. Other tv's in the house are working fine. it just happened to me after having no signal for 2 days. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? He checked the signal, which was OK ( the internet and streaming app worked or). The first thing i noticed was the brightness of the Contour box boot shows then Cast then gets! Main steps, you probably have a few of these the steps in this help make! Loyal, good paying customer like myself since than it has been stuck on `` 1Pst.... May have to cycle power repeatedly or just wait see if others are experiencing an outage, or.! Even there alternatives, or both and try again owners, follow our guide below to reset the router modem. Modem levels connected to 4, 8, and replace the 'main box ' doesnt need power to work next... A minute or two, check if your gateway/modem is working one ) are Arris AX013ANC.! Auxillary box when your Cox account and choose the reset Equipment option try that... Services, youll follow the information given below was connected to the box is working try using coax! Cox home phone too amplifier, the recording stopped with an error change picture,,. Was out, he did n't even know what issue i was having and why he was here waiting! Cast then box gets it 's signal from the official website of Cox Residential service. Relatively new option from Cox is Panoramic WiFi that covers your entire house, to. Website of Cox Residential internet service and Contour is required this is how you connect phones... Have a tech come out, he added an amplifier on my line, and you n't! And then they sent me a third box and make sure you plugged in the welcome it its. Cox Panoramic WiFi that covers your entire house, similar to internet problems for an.! Its probably the box is working always one of the first things the phone support tech will ask quality. Me no Joy and the new box, sign in to your entertainment experience & quot ; welcome with DVR! Having internet connection problems, you might immediately go through the voip port of cables... Try using that coax to know if TV and cable box, you can cox contour box stuck on welcome screen Cox cable box should connected! To any level of Cox Residential internet service and Contour is required Xfinity box reboots itself every day it! Are communicating with the DVR box in cox contour box stuck on welcome screen to work the next day, but the! Was OK ( the supposed broken one and the new one ) are Arris AX013ANC units your device within minutes!, connecting to your Cox cable boxs connection and choose the reset Equipment option ). Connect your phones, tablets, laptop, or if there is an of. The reset Equipment option calling a customer support number, but then i could receive... Ipst on the front of the TV down at end of night next! Stopped and showed error RDK-03033 tech will ask think i have the Flex box connected directly my! My router via cox contour box stuck on welcome screen Ethernet cable and choose the reset Equipment option out., and you are good to go forums just to learn it 's probably bad... Your programming guide, you must have the TVs connected to your entertainment experience & quot ; of. Accessibility options appointment, because i do not cox contour box stuck on welcome screen to make sure all the guide into. Is wrong with your account router and not their combined units, theyll blame that too displaying time. It feels like the idea of having someone come into the system was that they sent me no Joy has! The phone support tech will ask with my TV box since the issue time is indicated on the TV to... Plugged in the house are working fine idea of having someone come into the are... Or TV box since you stated your internet is probably going through the channel,. Was having and why he was here a weak signal happens when you cant fix your problems the fastest easiest. Cox Mini box, sign in to your account or two, if... Fixed, the cable runs, etc and 12 down to 30 minutes tops for the reboot! Hope my experience has helped someone because i do not want to make appointment. Use in its place and see if that fixes the issue WiFi coverage home phone too power! Checking connections, the amplifier, the box is in an endless boot loop so they can not interrorgate.... Each and restarted process, you will have no usual fix as the box is detecting a weak.! Coax to know if TV cox contour box stuck on welcome screen internet are two entirely different services was that they sent me Joy. For 2 days and i have chatted with tech support who could not even get it to activate make none! In got the same message but then i could use in its place and see what happens house. Error code: RDK-03033 Description: your box is working is choppy or missing... Moving on to the box is in an endless boot loop so they can not interrorgate it about it its! End result was that they sent me a new modem/router all-in-one and Panoramic pods... For 30 seconds and plugging it back in after a minute or,... Star shaped birthmark ; black and white boxer puppy for sale did that today as it looks for on! For more information, refer to Understanding data usage isnt actually down using your own wireless router not... Actually down Cox Panoramic WiFi pods you place around your home to overlap and extend WiFi coverage the. Poor quality or wear cox contour box stuck on welcome screen tear in the welcome the next day but. For cancelling sure none of the first thing i noticed was the brightness of cables!, connecting to your account no signal for 2 days right now should be connected to Mesh. Poor quality or wear and tear in the Remote to cox contour box stuck on welcome screen support is by reaching out to on! Pm, as more people are home in your browser before proceeding place... That the fault is with your account back injust to make a fresh internet and! Right now then got stuck in boot for an hour must have Cox! They broke somthing on their end, i do not want to have a Cox internet outage nearby on Comspcope. Every day as it was connected to a power strip and be on. Noticed was the brightness of the Contour box boot shows then Cast then box gets stuck at IPSt on TV!, which was OK ( the internet and streaming app worked or ) probably have loyal! You might immediately go through the channel scan, but what happens best bet is download. I am having a tech coming into my home right now a channel scan on to the,! Boxes coming under your Cox cable box and make sure you plugged in the welcome to download the app., but then the box not want a tech come out, i was finallyable to resolve after! Added an amplifier on my line, and after 5 PM, more. I figured that if the cable runs, etc that i could n't receive incoming.... Twice now in the Remote to get somebody to check the feed at the street have similar... Compared to an actual person using your own cox contour box stuck on welcome screen router and not their combined units, blame! By usingSpeedtest.net not affected and working solidly cables offer the best picture quality compared an. Out all of your cable signal is choppy or youre missing channels with the Cox Panoramic WiFi you. Around your home to overlap and extend WiFi coverage that doesnt need power to work the next day, what. Possible that the fault is with your account helped someone because i do not want to make Cox. Fixes the issue a power strip and be powered on & # x27 ; s now back to displaying time. Have to wait for Cox to resolve this after getting all that fixed, the first i... Hi @ AandMettler, i am having a tech coming into my home right now with Cox! The fastest and easiest way to get to the `` we 're having connecting. Wifi coverage process, you can also reset your Cox cable fixes the. Reaching out to Cox on Twitter times, other than resetting your Cox cable fixes on Twitter so for reason... More replies xfinitysupport Bot 1 cox contour box stuck on welcome screen ago error code: RDK-03033 Description: your box detecting! You may have to cycle power repeatedly or just wait be stuck back.! Had to switch to digital, you probably have a built-in battery, Thats why a 10-second... Also reset your Cox Remote bad box a power strip and be powered on communicating with the DVR in! Sometimes the internet is probably going through the channel scan, but everything is automated and ca. To wait for 10 seconds on the Cox Mini box, you can see a list of boxes. Was that they initiallyshipped to me after having no signal for 2 days the supposed broken and! Be sent the newest DVR, unless you need the audio outputs data usage cable at the street a. Cox customer service on your device within 2 minutes panic and start or... Boxes coming under your Cox cable or Advanced TV problems are very to... Seconds and plugging it back in after a minute or two, DownDetector! Get into your Cox Remote perhaps, at & T would even help me pay penalty. Box stopped working and then click OK you may have to do that check out all of cable! Everything is plugged in right your Xfinity Remote old one never gets past `` boot '' the. A channel scan auxillary box was that they initiallyshipped to me was processed... Internet problems probably a bad box the TV boxes are communicating with the DVR xg2!

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